Frequently asked questions
Overview
Overview
Plans, privacy, trials, cancellation, devices, and how employees get CalmSignal — including the questions on the homepage.
How do employees get CalmSignal?
Your organization buys seats and invites employees. They use the same privacy-first apps. Personal signup is optional and separate from employer-sponsored access.
What's included in corporate vs Premium?
Corporate includes all Premium capabilities plus an organization dashboard, aggregate analytics, and consent-based coordinator tools. See corporate plans for seat bands and support.
What's the minimum team size?
Corporate plans start at teams of 10. Smaller groups can use Premium or Family self-serve plans.
Can we try corporate before buying?
Yes — two separate paths. A 14-day corporate trial lets you evaluate the product quickly (hard stop when it ends). A 30-day corporate pilot is sales-scoped proof for a buying decision (also a hard stop — no free org seats after).
How is employee privacy handled at work?
Managers see aggregate, anonymized insights — not individual surveillance. Individual wellness data is visible to designated coordinators only after explicit Model B consent, and employees can opt out.
Is CalmSignal really free?
New users can start a 14-day Premium or Family trial with no card required. Add a card during the trial if you want billing to continue automatically when it ends (you won't be charged until then). If you don't subscribe, you soft-land on a limited Free plan. Apps from the App Store or Google Play may use store billing for trials.
Is there a family plan?
Yes. Family covers up to 5 members and typically saves over 50% compared with individual Premium. It is a self-serve plan, separate from employer-sponsored access. Current prices are on the homepage under Personal & Family Plans.
How is my privacy protected?
Your personal data stays on your device. We analyze your messages and health data locally on your phone, so nothing private is sent to our servers.
Which devices can I use?
CalmSignal works on iPhone, Apple Watch, Android phones, Wear OS watches, major web browsers (Chrome, Firefox, Safari, plus Edge, Brave, Opera, and other Chromium browsers), and Thunderbird for desktop email. One account works everywhere.
Can I cancel my subscription anytime?
Yes. You can downgrade to the free plan or cancel from your dashboard at any time. After cancellation, your data stays available for 30 days (you can download it from the dashboard) and is then permanently deleted per our privacy policy.
What happens to my data if I cancel?
Your data remains accessible for 30 days after cancellation. You can download all your data anytime from your dashboard. After 30 days, data is permanently deleted per our privacy policy.
What payment methods do you accept?
We accept payments globally via Paystack. US Dollars ($), Nigerian Naira (₦), British Pounds (£), and Euros (€) are supported. All major debit/credit cards accepted except American Express.
How accurate is the stress detection?
CalmSignal detects 30+ emotion categories with 85%+ accuracy, validated through clinical research. Our system analyzes multiple signals including text patterns, heart rate variability, and activity data.
Can I use CalmSignal without a smartwatch?
Yes! While smartwatches provide real-time health monitoring, you can use CalmSignal with just your phone. Our keyboard, browser, and Thunderbird extensions analyze your digital communication patterns.
Does CalmSignal work offline?
Yes! All emotion analysis happens on your device, so it works offline. You'll need internet only to sync data across devices or access cloud features like crisis support.
Need more help?
If you are still blocked, contact peace@calmsignal.app with your account email, platform (Web, iOS, Android, or browser extension), and a short description of the issue.